Frequently Asked Questions
Frequently Asked Questions
The Pier Rooms utilizes a self-check-in system. Simply make a reservation online, receive a unique access code, and use it at the lobby kiosks for a quick and seamless check-in.
If you forget your access code, please contact our customer service hotline provided in your booking confirmation. We will assist you in retrieving the information securely.
The self-check-in system allows you to arrive at your convenience. There is no specific check-in time, providing flexibility for your travel schedule.
Yes, you can make specific requests during the booking process. While we note preferences, room allocations are subject to availability.
Once checked in, your access code serves as both the key to the hotel entrance and your assigned room. Use it at the respective locations for entry.
Reservation modifications and cancellations are subject to the terms of the rate plan selected during booking. Review your confirmation for details or contact our customer service.
Unfortunately, pets are not allowed at The Pier Rooms. We strive to maintain a comfortable environment for all guests.
Parking availability varies. Please check with our customer service or refer to your booking confirmation for information on parking options.
Our rooms are equipped with modern amenities, including comfortable bedding and in-room entertainment systems.
Contact information for our customer service hotline is provided in your booking confirmation. Feel free to reach out for any assistance or inquiries during your stay.
If you have additional questions or need further assistance, please don’t hesitate to contact The Pier Rooms directly. We’re here to ensure you have a pleasant and memorable stay in Oban.