Tel: 01631 804 102

The Pier Rooms Hotel
Frequently Asked Questions2024-04-16T10:36:26+01:00

Frequently Asked Questions

Frequently Asked Questions

How do I check-in at The Pier Rooms?2024-01-31T09:35:09+00:00

The Pier Rooms utilizes a self-check-in system. Simply make a reservation online, receive a unique access code, and use it at the lobby kiosks for a quick and seamless check-in.

What happens if I forget my access code?2024-01-31T09:35:55+00:00

If you forget your access code, please contact our customer service hotline provided in your booking confirmation. We will assist you in retrieving the information securely.

Is there a specific check-in time, or can I arrive anytime?2024-01-31T09:36:37+00:00

The self-check-in system allows you to arrive at your convenience. There is no specific check-in time, providing flexibility for your travel schedule.

Can I request a specific room or view during the booking process?2024-01-31T09:37:21+00:00

Yes, you can make specific requests during the booking process. While we note preferences, room allocations are subject to availability.

How do I access my room after checking in?2024-01-31T09:38:00+00:00

Once checked in, your access code serves as both the key to the hotel entrance and your assigned room. Use it at the respective locations for entry.

Can I modify or cancel my reservation?2024-01-31T09:38:44+00:00

Reservation modifications and cancellations are subject to the terms of the rate plan selected during booking. Review your confirmation for details or contact our customer service.

Are pets allowed at The Pier Rooms?2024-01-31T09:39:20+00:00

Unfortunately, pets are not allowed at The Pier Rooms. We strive to maintain a comfortable environment for all guests.

Is there on-site parking available?2024-01-31T09:40:02+00:00

Parking availability varies. Please check with our customer service or refer to your booking confirmation for information on parking options.

What amenities are included in the rooms?2024-01-31T09:41:07+00:00

Our rooms are equipped with modern amenities, including comfortable bedding and in-room entertainment systems.

How do I contact customer service during my stay?2024-01-31T09:41:43+00:00

Contact information for our customer service hotline is provided in your booking confirmation. Feel free to reach out for any assistance or inquiries during your stay.

If you have additional questions or need further assistance, please don’t hesitate to contact The Pier Rooms directly. We’re here to ensure you have a pleasant and memorable stay in Oban.

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